Airport FAQ
How will we meet the chauffeur at the airport?
After your clear customs look for your chauffeur, who will be holding a sign or name-board, the chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call us. The chauffeur’s mobile number will be on your booking confirmation. Please do not leave the terminal or go outside before you find us.
If my flight arrives early, will my chauffeur be there?
Yes, we monitor all
flights so we will do our best to arrive early.
What can I do if my flight is seriously delayed and I do not have new flight details?
Please just email
or call us to let us know and then remain in touch with any
updated details as and when they are received.
What happens if my flight details change?
Please call or
email us and we will update your booking with the new
details.
Do fares include parking and tolls?
Parking and tolls
are included.
How long before my flight should I arrive at the terminal?
Normally you should
aim to arrive 2-3 hours before your flight unless you are on
a domestic flight. However, please always check this with
your airline.
What happens if my flight is delayed?
We will monitor
your flight and arrive half an hour after the plane has
landed to save on any waiting time. If for any reason you
are then delayed further, hold-ups at Customs etc., waiting
time is free up to 30 Minutes.
Chauffeur and Driver FAQ
Will the chauffeur drive in excess of any speed limits?
Absolutely not!
None of our chauffeurs will ever speed.
Will the chauffeur drive gently and considerately?
The chauffeur
will always drive at safe and sensible speeds in
accordance with road conditions, traffic and the legal
speed limits.
Will my chauffeur respect my privacy and confidentiality?
Absolutely. All of
our chauffeurs have signed confidentiality agreements
(non-disclosure agreements) with Geneva Car Services. What
is said in the car stays in the car.
Will my chauffeur chat to the passenger(s)?
Our chauffeurs will
be polite and discreet at all times. If the passenger would
like to talk or ask questions, then the chauffeur will
happily respond.
Will my chauffeur use a mobile phone while driving?
Absolutely
not! This is against the law.
Will my chauffeur open doors for the passengers?
Absolutely. Not
only is this more courteous, it is also safer for the
passengers too.
Will my chauffeur carry my luggage?
Yes, your chauffeur
will always offer to help carry your bags and luggage.
Will my chauffeur be smart and wear a suit and tie?
Absolutely! They
always wear dark suits, shirt and tie.
General & Booking Questions
Can I order a car to take me to a restaurant and a separate order to take me back, so I am not paying for the driver in-between?
Yes, this can be
arranged.
Can I be notified when my car arrives?
Yes, your
chauffeur can either call you or SMS you on arrival
or wait with a name-board in the car or ring a
doorbell. Please specify your requirements upon
booking.
How far in advance do I need to book?
We have taken
bookings an hour before the journey; however, we do
suggest that you make your booking as soon as you have
made your travel plans to avoid any delays during busier
periods.
Can I set up an account/pay by invoice?
Yes, we are
able to set up a business account for you. You may be
invoiced per trip, or per month, please contact the
office for more details.
Do young children count as passengers?
Yes, we do
count children as passengers.
I’m bringing a baby; do you provide baby/child seats?
Yes, we have
baby and child seats available, please request these at
the time of booking. You will have to fit these
yourselves according to the law. And of course, these
will be at no extra charge.
Pricing and Tariff FAQ
Will my vehicle be clean?
All vehicles
are washed daily and are regularly valeted, so we can
assure your comfort.
Will my vehicle be safe?
Safety is
always our top priority. All of our vehicles are
serviced regularly as specified by the
manufacturer’s requirements. It is also the
chauffeur’s responsibility to check the oil,
coolants and tyre pressures daily.
Will the vehicle have umbrellas available?
Absolutely.
Do you offer a discount if I book regularly or have numerous cars that I require?
Yes, we do provide discounts. Please speak to our team about this.
Vehicle FAQ
Can I charge my phone in the vehicle?
Car-chargers for iPhones, Samsung’s and some
other mobile phones are available in your car.
Will bottled water be available in the vehicle?
Absolutely. We provide this free of charge to
all of our clients.
How old are your vehicles?
Our
cars are usually less than three years old.
I hate to smell smoke in a car, is the car non-smoking?
Yes, we ask that
our clients refrain from smoking in all of our vehicles.
However, we will cheerfully stop for breaks as requested.
Do your cars have on-board entertainment?
All
cars have a radio and CD player, please ask the
driver if you wish to have music on in the
vehicle. Some of our vehicles also have DVD
players and Wifi. If this is one of your
requirements, please specify when booking the
car.
Protection Services FAQ
What kind of bodyguard service do you provide?
Our bodyguards are Ex Military Close
Protection Officers. Each
individual bodyguard has a unique set of
skills, which may include; Executive
protection, VIP protection, Celebrity
protection, Maritime security and much more!
We match these skill sets to your
requirements, and build our entire operation
around your objectives.
Why should I choose your company and not just hire a bodyguard direct?
If
your main concern is budget, you may wish to
do just that, however please be aware!
Anyone can pose to be a bodyguard including
criminals and those with mental illness. If
you are searching for a service which
guarantees you legitimate, ex military,
close protection licensed
bodyguards, who will keep you
and your personal information secure then
look no further.
The reason I need a bodyguard is sensitive, will my information be shared or stored?
Certainly not! each and every service is
handled confidentially and with non
disclosure of information agreements in
place. Our bodyguards have
not only undergone strict vetting
procedures, they have proven themselves to
be reliable time and time again.
What do I need to do now?
Simply provide
us with as much information as possible, then either let
us do the rest, or work with us to tailor your bodyguard
service exactly to your specification.
How many hours do the bodyguards work per day ?
We
provide our services 24/7. But a bodyguard
is only human too so we normally (there are
exceptional situations of course) have a
maximum of 12 hours per day so they are able
to stay sharp and focussed for your
protection. Being focussed constantly is
very demanding and a tired bodyguard is not
of any use to you. We have a minimum of 3
days.
Do you work with partners ?
Yes, we
work with a selected group of partners. But we never
cut corners or make compromises in quality. Our
partners have the same level of quality and
competence as we do. We demand the highest standards
from ourselves and our partners.
They trusted us
Geneva Car
Services
Rue de Berne 9, Genève